Greg Smoragiewicz

Senior Manager of Content Marketing

Greg has managed content marketing strategies, leading teams to create valuable content that drives engagement, for over 10 years.

Articles by Greg

Partnerships

March 14, 2019

3 min

How PieSync Helps Hotel-Spider Connect Aircall to All Its Core Tools

Support

December 13, 2018

16 min

Aircalls 2018 Customer Support Strategy Survey

News

October 16, 2018

5 min

Where Will Humans Fit in the Future of Customer Service? [Event Recap]

Customer Success

October 10, 2018

3 min

How Aircall + Front Helped Home Club Win True Customer Trust

Customer Happiness

June 15, 2018

2 min

Want to Improve Customer Retention? Start With Cleaner Data

Customer Success

May 24, 2018

2 min

How Transparency Is Transforming FR8Star’s Operations (and Industry)

Support

March 22, 2018

1 min

Infographic: 2018 Customer Support Strategy (Stats Trends)

Product Update

February 16, 2018

1 min

Aircall Takes (Another) Top Prize At Salesforce Demo Jam

Customer Happiness

December 1, 2017

3 min

4 Moves Guaranteed to Flip Your NPS Score From Good to Bad

Support

November 21, 2017

4 min

Don’t Make These Mistakes When Managing Seasonal Contact Center Employees

Product Update

November 15, 2017

2 min

Aircall Product Update: Simplify and Organize With TEAMS

Call Center

November 2, 2017

4 min

4 Quick Fixes That Reduce Call Abandonment Rates Overnight

Support

October 24, 2017

3 min

How to Reduce Customer Queue Time (Without More Hiring)

Support

October 16, 2017

2 min

The Dreamforce 2017 Agenda for Curious Customer Service Pros

Customer Experience

October 9, 2017

3 min

3 Ways to Build Empathy Into Your Customer Service Experience

Support

September 28, 2017

3 min

Need to Improve First Call Resolution Rates? Start Here

Support

September 21, 2017

3 min

Is Your Phone System Setting Support Agents Up to Fail?

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