Nicholas Price

Global Senior Manager of Content

Nicholas has managed global content teams, overseeing strategy and production to ensure impactful and cohesive messaging, for over 10 years.

Articles by Nicholas

Understand the differences between UCaaS and VoIP and how they work together to improve business communication.

Tech

November 18, 2020

11 min

UCaaS vs VoIP: Which is Better for Your Business?

Sales

November 16, 2020

8 min

Why a Cloud-Based Phone Solution Will Improve Your B2B Sales Strategy

Sales marketing alignment is an important best practice for increasing revenue efficiently and effectively.

Best Practices

November 13, 2020

10 min

10 Best Practices to Improve Sales Marketing Alignment

Call Center

November 11, 2020

6 min

The Benefits of Call Center Software for Financial Services

Customer Happiness

November 6, 2020

7 min

How to Personalize the Customer Support Experience

eCommerce

November 4, 2020

10 min

Best Practices for Training eCommerce Call Centers

eCommerce

November 2, 2020

13 min

Your complete guide to eCommerce call center software for better customer service

Customer Experience

October 30, 2020

9 min

How Good Customer Experience Helps Guarantee Good Customer Service

Prepare your call center for the holiday season rush.

eCommerce

October 22, 2020

5 min

Preparing Your Call Center for the Holiday Season

An app marketplace exposes your customers to a wide variety of complementary software products.

Tech

October 21, 2020

8 min

What is an App Marketplace?

Customer support teams are preparing for the holiday rush with these best practices.

eCommerce

October 20, 2020

5 min

How Businesses are Preparing for the Holiday Rush

Call metrics help team managers make smarter decisions

Best Practices

October 14, 2020

7 min

9 Call Metrics That Matter Most

Understand the importance of voip call quality for a better customer experience.

Tech

October 9, 2020

7 min

The Importance of VoIP Call Quality

Improve VoIP call quality with these measures and best practices.

Tech

September 29, 2020

5 min

VoIP Call Quality: 10 Best Practices for Improving Performance

Evaluate small business phone systems with these criteria.

Tech

September 25, 2020

9 min

How to Evaluate Small Business Phone Systems

learn the difference between SIP trunking vs PRI

Tech

September 23, 2020

9 min

SIP Trunking vs PRI 101

Call center agent performance depends on the right training and tools

Best Practices

September 18, 2020

10 min

How to Improve Call Center Agent Performance

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