Sophie Gane

Senior Creative Copywriter

Sophie has been a copywriter for 10 years and has an MA in English from the University of Edinburgh.

Articles by Sophie

Tech

November 1, 2024

15 min

8 best VoIP phone system providers for business in 2026, compared

Support

October 30, 2024

6 min

How to Implement Customer Support Automation Without Losing the Human Touch

Tech

October 25, 2024

8 min

IVR Best Practices for Streamlined Business Processes in 2024

News

October 24, 2024

7 min

Cloud IVR Solutions | Benefits & Top Providers

Support

October 23, 2024

9 min

How to Build Stronger Customer Relationships with Active Listening

Support

October 16, 2024

6 min

Turning Negative Feedback into Positive Change for your Customer Support Team

Tech

September 30, 2024

8 min

Easy Steps & Best Practices for Smooth IVR Implementation

Tech

September 27, 2024

7 min

5 Challenges of IVR Security & How to Solve Them

Tech

September 6, 2024

10 min

Affordable VoIP Phone Systems for Small Businesses in 2024

Customer Experience

August 27, 2024

9 min

A Guide to Omnichannel Contact Center Solutions + Top Options

Tech

August 22, 2024

8 min

VoIP Phone Service: A Guide + Top Options in 2024

Call Center

August 20, 2024

9 min

Optimize Your Inbound Contact Center With These Expert Tips

Call Center

August 16, 2024

8 min

Call Center Workforce Management: Tips and Best Practices

Sales

May 23, 2024

6 min

Your Sales Team’s Guide to New AI Regulations

News

May 14, 2024

2 min

Aircall listed as inaugural partner in Twilio’s Marketplace

Support

April 24, 2024

2 min

Aircall x HubSpot: Delivering for our Customers

News

April 17, 2024

2 min

We’re Leaders in the G2 Spring Report 2024

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