Customer Experience Blog & Articles

AI Assist Pro interface showing live prompts with suggested responses, a call audio waveform, and AI-generated follow-up questions

What is an AI Receptionist? Benefits, Use Cases & Setup

Aircall AI receptionist handles inbound calls automatically around the clock, no coding, no missed leads. Integrates with HubSpot, Salesforce, and Zendesk instantly....

Sophie GaneNovember 3, 2026

8 min

Customer Experience

June 19, 2026

12 min

What is a customer communications platform? How it unifies your stack

Customer Experience

May 13, 2026

10 min

6 best customer communication management software platforms in 2026

Partnerships

April 17, 2026

4 min

How Instrumental and Aircall closed the after-hours staffing gap with AI Virtual Agent

Partnerships

April 16, 2026

4 min

How Instrumental and Aircall unified medical intake and field communications with AI

Tech

January 21, 2026

5 min

WhatsApp vs. SMS for CX: The ultimate guide for Support and Sales

Customer Experience

October 16, 2025

8 min

Striking a balance between empathy and efficiency in customer service

Customer Experience

October 14, 2025

12 min

Tips and scripts for handling difficult customers over the phone

Customer Experience

August 20, 2025

10 min

7 essential features of customer communication management tools

Customer Experience

August 5, 2025

8 min

Key trends to watch for in proactive customer communications

Customer communication management: Core principles and real-life examples

Learn about the key principles of CCM and real-life examples of companies implementing effective CCM strategies, plus see a proven 5-step framework....