Business Communication and VoIP Trends

Cloud business phone solutions are a great option for building a nonprofit call center. Here is why this affordable and flexible solution is a smart choice for nonprofits and charities.

Nonprofit Call Center: Choosing a Call Center in the Cloud

Nonprofit organizations face absolute business challenges. From fundraising for donations to measuring client success, the nonprofit community is usually more pressed for time—and ...

Dania McDermottApril 17, 2020

7 min

Call Center

These work from home productivity tips will help remote employees lead more productive and happier work lives. Get the most out of your virtual team.

Customer Happiness

April 9, 2020

10 min

5 Work from Home Productivity Tips

When your business experiences VoIP issues you want to fix them fast. Here is how VoIP phone systems work and how to identify and troubleshoot common issues.

Call Center

April 8, 2020

6 min

Experiencing VoIP Issues? Here’s How to Improve Call Quality Fast

Call Center

March 30, 2020

12 min

On-premise vs. cloud-based call center software comparison

Sales

March 24, 2020

8 min

Advice for Managing a Remote Sales Team

Call Center

March 19, 2020

6 min

Compare the best virtual call center software of 2025

Customer effort score describes how easily customers interact with your business, rather than their overall satisfaction with a product or service.

Support

March 18, 2020

8 min

Whats Your Customer Effort Score (CES)?

These tools help remote productivity. They encourage virtual collaboration and virtual team management.

Sales

March 17, 2020

10 min

12 Tools to Help Your Team Work From Home

Use Case

March 17, 2020

2 min

4 Ways Aircall Can Support Remote Teams

Learning these phone skills will help sales and customer support professionals have better conversations. Plus, some useful tools that compliment the vital phone skills.

Call Center

March 12, 2020

13 min

Phone Skills to Master for Flawless Sales and Support Conversations

How to Handle 7 Unexpected Customer Service Scenarios

Working in customer service is usually seen as straightforward and repetitive: Customers ask questions, get answers, and say goodbye—that is, until something else comes up. Many cu...

Lola BarbierFebruary 25, 2020

9 min

Support