Emily Gregor

Senior Content Marketing Lead

Emily has directed content marketing strategies, building brand authority and driving lead generation, for over 10 years.

Articles by Emily

Features

July 6, 2022

9 min

Implement These 5 Customer Experience Analytics to Upgrade Your Call Center

News

May 31, 2022

1 min

Total Economic Impact™ Study Finds That Switching to Aircall Can Produce 373% ROI

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Startup Journey

May 18, 2022

6 min

Meet Helen Cheuck: The Lead Behind Aircall’s Diversity Strategy

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Customer Happiness

March 28, 2022

4 min

Does NPS Equal Customer Happiness? Our Customer Care Team Weighs In

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News

March 15, 2022

1 min

Redefining Customer Satisfaction the Sales Approach—One Call at a Time

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Sales

March 9, 2022

4 min

The Key to Scaling Your Sales Team? Focus on Professional Development

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News

March 7, 2022

4 min

How Are Customer Experience and Customer Happiness Linked?

Sales

March 2, 2022

4 min

Upgrading Your Sales Process Is as Simple as Highlighting Your Product Value

News

February 23, 2022

1 min

Just In: Aircall Announces a Strategic Investment from HubSpot

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Sales

February 16, 2022

5 min

Our Guide to Developing a Personalized Sales Approach

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Sales

February 9, 2022

3 min

Lead Nurturing in the B2B World: Best Practices From Experts at Aircall Teamleader

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Call Center

January 31, 2022

5 min

6 Tips to Supercharge Your Outbound Calls Strategy

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Support

January 10, 2022

4 min

Our 3-Step Guide to Managing Global Support Teams

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Operations Management

January 5, 2022

5 min

The Expert-Led Strategies You Need to Retain Top Tech Talent During the Great Resignation

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Tech

December 29, 2021

2 min

Why Product Managers Are Using SMS Business Texting

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Customer Happiness

December 22, 2021

4 min

A Work Phone Isn't a Perk for Sales Teams Anymore—Heres Why

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Management

December 17, 2021

3 min

Why the New Year Is the Best Time to Rethink Your Hiring Strategy

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