Emily Gregor

Senior Content Marketing Lead

Emily has directed content marketing strategies, building brand authority and driving lead generation, for over 10 years.

Articles by Emily

Using tech to empower your team is easier than you think

Operations Management

July 28, 2021

3 min

Empowering Your Team in the Era of the Hybrid Workforce

Building a hybrid workplace requires more than just business tools and a high internet speed. Learn about how collaboration is key to this work environment.

Operations Management

July 23, 2021

6 min

The Secret to Building a Hybrid Workplace | Part I: Benefits of the Hybrid Work Model

Operations Management

July 14, 2021

11 min

From Snacks to Surveys: 7 Tips to Boost Employee Engagement

Customer Success

June 30, 2021

13 min

9 strategies to improve customer retention

Operations Management

June 25, 2021

12 min

Streamlining Operations Management Through Communication + Automation

Customer Experience

June 21, 2021

14 min

Struggling to Increase Sales? It’s Time to Focus on the Customer Experience

Learn top strategies for increasing customer engagement, including taking an omnichannel approach

Customer Experience

June 18, 2021

13 min

How to Increase Customer Engagement by Creating an Omnichannel Experience

Learn why first-contact resolution is critical to providing great customer service.

Customer Experience

June 16, 2021

11 min

Excelling at the #1 Factor That Defines Good Customer Service

Support

June 14, 2021

9 min

Are You Measuring Team Performance Effectively? 10 Tips to Create Top Performers

Why voice communication is one of the most important tools for impacting the customer experience

Call Center

June 11, 2021

9 min

Using Voice Communication to Create Lasting Customer Impressions

Customer Experience

June 9, 2021

11 min

How to evaluate which customer service channels to prioritize

Customer Experience

June 4, 2021

11 min

4 Ways to Improve Your E-Commerce Customer Service Experience

How digital shopping trends impact the customer experience

eCommerce

May 26, 2021

12 min

Digital Shopping Trends Are Here to Stay: What It Means for Your Customer Experience

Find out the top strategies for building a strategic digital transformation framework

Customer Experience

May 24, 2021

11 min

10 Best Practices to Develop Your Digital Transformation Framework

Learn the top phone sales tips from Aircall experts

Customer Experience

May 21, 2021

9 min

10 Benefits of Human-Centered Design

Small businesses that invest in digital transformation will be more responsive and agile

Best Practices

May 12, 2021

8 min

Why Small Businesses Need to Accelerate Their Digital Transformation

News

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1 min

Feeling the Love: Aircall Honored in G2’s 2024 Best Software Awards

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